Terms & Conditions

In these Terms and Conditions:

“Company,” “we,” “us,” or “our”

means Build Web IT.

“Client,” “you,” or “your”

means any person or entity that accesses the Website, communicates with us, requests a quotation, books a meeting, submits a form, or engages us for Services.

“Website”

means the Build Web IT website and any related pages, forms, booking tools, and online content operated by us.

“Services”

means any web development, mobile app development, UI/UX design, product design, website redesign, bug fixing, hosting/domain setup, consulting, support, or related digital service provided by us.

“Deliverables”

means the work products, designs, code, assets, documentation, or other outputs we create for a Client under an agreement, proposal, invoice, statement of work, or similar arrangement.

“Third-Party Services”

means services, software, APIs, plugins, hosting, payment processors, analytics tools, social platforms, or scheduling tools operated by parties other than us.

“Proposal”

means any quotation, estimate, scope summary, statement of work, or written confirmation describing the Services, timeline, and fees.

By accessing the Website, submitting a form, booking a meeting, requesting a proposal, engaging our Services, or using any Deliverable, you agree to be bound by these Terms and by any separate proposal or statement of work that applies to your project.

If you do not agree with these Terms, you must not use the Website or engage our Services.

We provide custom digital services, including but not limited to:

• ecommerce website development,
• mobile app development,
• custom website development,
• landing page development,
• UI/UX design,
• product design,
• website redesign,
• bug fixing and maintenance,
• hosting and domain setup assistance,
• consulting, planning, and support services.

All Services are provided based on the agreed scope, budget, timeline, communication method, and Deliverables described in the relevant Proposal or written confirmation.

We may adjust our development approach, tools, or implementation details where reasonably necessary, provided that the agreed scope and overall intent of the project are not materially changed without approval.

Every project is subject to a defined scope. Any feature, function, page, revision, integration, or task not expressly included in the agreed scope is treated as a change request.

We are not required to perform out-of-scope work without additional approval and, where applicable, additional fees.

If you request changes that alter the agreed scope, timeline, complexity, or technology stack, we may revise the quotation, schedule, or delivery terms accordingly.

You agree to:

• provide accurate, complete, and timely information;
• supply content, brand assets, approvals, access credentials, and materials needed for the project;
• review Deliverables promptly;
• ensure you have all rights necessary to provide us with any content, media, code, data, or other materials;
• use reasonable care when sharing passwords, credentials, or confidential information;
• comply with all applicable laws when using the Deliverables.

If your content is not ready at the start of a project, we may begin with the available content and continue as the remaining materials are provided, provided that this is reasonable for the project.

Unless otherwise agreed in writing, the project includes three rounds of revisions. A revision means a reasonable adjustment within the approved scope, such as layout refinement, content placement, styling adjustments, or minor design changes.

Revisions do not include:

• new features,
• major redesigns,
• additional pages,
• changes after final approval,
• work caused by late or incomplete Client materials,
• work caused by changes in strategy, brand direction, or business requirements.

Additional revisions or out-of-scope changes may be billed separately.

Fees are based on the Proposal, quotation, invoice, or written agreement applicable to the project. Unless otherwise agreed:

• fees are quoted before work begins;
• payment may be requested in milestones, installments, or advance deposit form;
• the Client is responsible for any applicable taxes, bank charges, transfer fees, platform fees, or payment processing costs.

We may suspend work if an invoice is overdue or if required payment has not been received.

Payments for completed work, approved milestones, delivered Deliverables, or time already spent are non-refundable unless we agree otherwise in writing or a refund is required by law.

If a project is cancelled by the Client after work has started, the Client must pay for all completed work, reserved time, purchased assets, third-party costs, and reasonable work in progress.

If we cancel a project for reasons other than the Client’s breach, we will refund any portion of fees that clearly relates to work not yet performed, after deducting non-recoverable costs already incurred.

We will use commercially reasonable efforts to meet agreed timelines. Any timeline is an estimate unless we expressly agree otherwise in writing.

A Deliverable is deemed accepted when:

• the Client confirms acceptance in writing; or
• the Client begins using the Deliverable in production, publicly publishes it, or commercially deploys it; or
• the Client does not raise a material issue within a reasonable review period after delivery.

Minor defects identified after delivery may be handled as support items if they fall within the agreed scope. Major new requests remain change requests.

Subject to full payment of all applicable fees:

• the Client owns the final custom Deliverables created specifically for the project, except for our pre-existing materials and third-party materials; and
• we retain ownership of our pre-existing know-how, methods, frameworks, templates, utilities, and reusable components.

Until full payment is received, all Deliverables remain our property or are licensed only for review and approval purposes.

Third-party assets, open-source software, fonts, plugins, libraries, stock materials, and licensed components remain subject to their own license terms, and you are responsible for complying with those terms.

Unless you tell us in writing not to do so, you grant us a limited right to display non-confidential parts of the project in our portfolio, case studies, social profiles, proposals, and marketing materials.

Our Services may depend on Third-Party Services such as hosting providers, domain registrars, analytics tools, payment gateways, booking tools, social networks, APIs, and app stores.

We are not responsible for:

• third-party outages or downtime,
• third-party pricing changes,
• third-party security incidents,
• changes to third-party features, APIs, or policies,
• third-party terms of service or license restrictions.

Where a project uses Third-Party Services, you agree to comply with those third parties’ terms and privacy requirements.

Each party may receive confidential or proprietary information from the other party in connection with a project.

Both parties agree to:

• keep confidential information private;
• use it only for the project or business purpose for which it was shared;
• limit access to people who need to know it for that purpose;
• take reasonable steps to prevent unauthorized disclosure.

Confidential information does not include information that is public, independently developed, lawfully received from a third party, or required to be disclosed by law.

Each party will comply with applicable data protection laws in connection with personal data processed through the Website, forms, booking tools, emails, support channels, or project work.

If we process personal data on your behalf as part of a project, the parties will cooperate in good faith to document appropriate data-processing responsibilities, security measures, and lawful instructions.

You are responsible for ensuring that you have a lawful basis to provide us any personal data needed for your project.

We warrant that we will provide the Services using reasonable skill and care.

Except as expressly stated in writing, the Website and Services are provided on an “as is” and “as available” basis. We do not guarantee:

• uninterrupted availability,
• error-free operation,
• specific search engine rankings,
• specific conversion rates,
• specific revenue, traffic, or business outcomes,
• that third-party platforms will continue to support a feature or integration.

You understand that web and app projects can depend on factors outside our control, including hosting infrastructure, browser changes, user behavior, and third-party services.

To the maximum extent permitted by law:

• we are not liable for indirect, incidental, special, consequential, or punitive damages;
• we are not liable for loss of profits, loss of business, loss of goodwill, data loss, or business interruption;
• our total liability for any claim arising out of or relating to the Services will not exceed the amount paid by you for the specific project or service giving rise to the claim.

Nothing in these Terms excludes liability that cannot legally be excluded.

You agree to indemnify and hold us harmless from claims, losses, liabilities, costs, and expenses arising from:

• content, materials, or data you provide;
• your misuse of the Website or Deliverables;
• your breach of these Terms;
• your violation of law or third-party rights;
• any unlawful or unauthorized use of the Deliverables after delivery.

Either party may terminate a project:

• for material breach if the breach is not cured within a reasonable period after notice; or
• where the parties agree in writing to end the project.

Upon termination:

• you must pay for all work performed and all non-cancellable costs incurred up to the termination date;
• each party must return or destroy the other party’s confidential information upon request, unless retention is required by law.

Sections relating to intellectual property, confidentiality, limitation of liability, fees, and dispute resolution survive termination.

You must not use the Website or any Deliverable to:

• break the law;
• infringe intellectual property rights;
• distribute malware or harmful code;
• upload deceptive, abusive, unlawful, or harassing content;
• attempt unauthorized access to systems or data;
• misuse contact forms, review forms, booking tools, or support channels.

These Terms and any dispute arising from them will be governed by the laws of Bangladesh, without regard to conflict-of-law rules, unless a different governing law is expressly agreed in writing for a specific project.

Before starting formal proceedings, the parties will first try in good faith to resolve any dispute through direct discussion and written notice.

If the dispute is not resolved informally, the parties may pursue the remedies available under applicable law in Bangladesh, unless the parties agree to arbitration or another forum in writing.

We may update these Terms from time to time. The updated version will take effect when posted on the Website or otherwise communicated to you, unless a later effective date is stated.

For questions about these Terms or our Services, contact us at: